Welcome to our Beauty FAQ! At Deals Cosmivy Store, we’re passionate about bringing premium beauty products to your doorstep with seamless delivery. Below you’ll find answers to our most frequently asked questions about products, shipping, payments, and more.
About Our Store
What kind of products does Deals Cosmivy Store offer?
We specialize in premium beauty essentials including:
- Cosmetics for flawless looks
- Skin-loving creams and treatments
- Professional-grade eye care products
- Hair care solutions for all types
- Nourishing lip care collections
Who is Deals Cosmivy Store for?
Our target customers are beauty enthusiasts worldwide who:
- Appreciate professional-grade beauty products
- Value convenience and global delivery
- Want premium quality without luxury price tags
- Enjoy exploring international beauty innovations
Product Questions
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, especially in our clinical-inspired ranges. We recommend checking individual product descriptions for specific suitability information. When trying new products, we suggest patch testing first.
How do I choose the right product for my needs?
Our website organizes products by category (Cosmetics, Creams, Eye Care, Hair Care, Lip Care) to help you find what you need. Each product page includes detailed descriptions, ingredients, and usage instructions. For personalized recommendations, feel free to contact our beauty advisors at [email protected].
Shipping & Delivery
Where do you ship to?
We ship worldwide to beauty lovers across the globe! However, we currently cannot deliver to select regions in Asia and some remote areas due to logistical constraints. During checkout, our system will automatically confirm if we can deliver to your location.
How long does delivery take?
We offer two shipping options to suit your beauty needs:
- Standard Shipping (DHL/FedEx): $12.95, delivery in 10-15 days after 1-2 day processing
- Free Shipping (EMS): For orders over $50, delivery in 15-25 days after processing
Can I track my order?
Absolutely! We provide reliable tracking for all orders. Once your beauty parcel ships, you’ll receive a confirmation email with tracking information so you can monitor its journey to your doorstep.
Payments & Security
What payment methods do you accept?
We make payment pretty with multiple secure options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal which keeps your financial information private.
Returns & Exchanges
What is your return policy?
We stand behind every product in our collection! If you’re not completely thrilled, you may return unopened, unused products in their original packaging within 15 days of delivery for a full refund (minus shipping costs). Please contact our customer care team at [email protected] to initiate a return.
What if my product arrives damaged?
We take great care with our secure packaging, but if your delicate eye creams or cosmetics arrive damaged, please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll happily replace them at no cost to you.
Account & Customer Service
How do I contact customer service?
Our beauty advisors are happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4997 Old Dear Lane, Elmsford, US 10523
Do I need an account to shop?
While you can checkout as a guest, creating an account lets you:
- Track orders easily
- Save your favorite beauty products
- Receive exclusive offers
- Speed up future checkouts
Final Thoughts
At Deals Cosmivy Store, we believe beautiful results shouldn’t cost a fortune – and neither should getting them to your door! If you have any other questions about our products or services, don’t hesitate to reach out to our friendly customer care team.
Start exploring your new beauty favorites today at cosmivy.com!