At Deals Cosmivy Store, we want you to be completely satisfied with your premium beauty purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process to ensure your beauty experience remains flawless.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging
  • Proof of purchase is required
  • Certain products are non-returnable (see below)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Opened cosmetics (lipsticks, mascaras, eyeliners, etc.)
  • Used skincare products (creams, serums, eye care items)
  • Personal care items that have been unsealed

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our Beauty Care Team at [email protected] within 15 days of receiving your order with your request.
  2. Provide Details: Include your order number, the items you wish to return/exchange, and the reason for return.
  3. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  4. Package Your Items: Securely pack the items in their original packaging with all accessories.
  5. Ship Your Return: Send the package to our beauty headquarters at:
    Deals Cosmivy Store Returns
    4997 Old Dear Lane
    Elmsford, NY 10523
    USA
  6. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request.

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, we’ll cover the shipping costs to send your replacement items via standard shipping.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds are usually processed within 24-48 hours
  • You’ll receive an email confirmation when your refund is issued

Exchange Processing

For exchanges, we’ll ship your new items as soon as we process your return. Please allow:

  • 1-2 business days for processing
  • Standard shipping times (10-15 days for DHL/FedEx, 15-25 days for EMS)

If the item you want is out of stock, we’ll contact you to arrange an alternative or issue a refund.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Cosmivy Beauty Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Items to Return/Exchange:
– [Product Name 1], [Quantity], [Reason]
– [Product Name 2], [Quantity], [Reason]

Preferred Resolution:
[Refund to original payment method / Exchange for (specify product if known)]

Additional Notes:
[Any special requests or information]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

Our Beauty Care Team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Deals Cosmivy Store for your beauty needs. We’re committed to ensuring your complete satisfaction with every purchase.