At Deals Cosmivy Store, we’re committed to delivering premium beauty products worldwide and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your beauty needs:
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
2. Free Shipping
- Available for orders of $50 or more
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to some Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges Policy
We want you to love every beauty product you purchase from Deals Cosmivy Store. If you’re not completely satisfied, we offer a hassle-free return and exchange process.
Eligibility
- Returns must be initiated within 15 days of receiving your order
- Items must be unused, unopened, and in original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Opened cosmetics (lipsticks, mascaras, eyeliners, etc.)
- Used skincare products (creams, serums, eye care items)
- Personal care items that have been unsealed
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Email our Beauty Care Team at [email protected] within 15 days of receiving your order with your request.
- Provide Details: Include your order number, the items you wish to return/exchange, and the reason for return.
- Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
- Package Your Items: Securely pack the items in their original packaging with all accessories.
- Ship Your Return: Send the package to our beauty headquarters at: Deals Cosmivy Store Returns
4997 Old Dear Lane
Elmsford, NY 10523
USA - Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service as we cannot be responsible for lost return packages
- For exchanges, we’ll cover the shipping costs to send your replacement items via standard shipping
Refund Processing
Once your return is received and inspected (typically within 3-5 business days):
- We’ll notify you of the approval or rejection of your refund
- If approved:
- Refunds will be processed to your original payment method
- Credit card refunds typically appear within 5-10 business days
- PayPal refunds are usually processed within 24-48 hours
- You’ll receive an email confirmation when your refund is issued
Exchange Processing
For exchanges, we’ll ship your new items as soon as we process your return. Please allow:
- 1-2 business days for processing
- Standard shipping times (10-15 days for DHL/FedEx, 15-25 days for EMS)
If the item you want is out of stock, we’ll contact you to arrange an alternative or issue a refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help?
Our Beauty Care Team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Deals Cosmivy Store for your premium beauty needs. We’re dedicated to making your shopping experience as flawless as our products!